West Granton Housing Co-operative
Keeping a housing organisation connected, protected and supported
West Granton Housing Co-operative needed a dependable technology partner to support its users, protect its systems and keep essential services running. As a social housing organisation, reliable access, secure systems and responsive day-to-day support are critical to how the team works.
Welgo provides fully managed outsourced IT support for West Granton, acting as a single point of accountability across user support, cyber protection and infrastructure management.
The service includes helpdesk support, onsite support where required, Microsoft 365 administration, equipment provision, remote monitoring and management, endpoint security, ransomware protection, patching, two-factor authentication and Cyber Essentials support.
Welgo also supports West Granton’s wider IT environment, including server infrastructure, Active Directory, file permissions, backup monitoring, certificate renewals, router monitoring and VPN support.
The Challenge
West Granton needed reliable IT support across users, systems and infrastructure, without the complexity of managing multiple providers or maintaining a large internal IT function.
The organisation required support that could cover everyday user issues, Microsoft 365 administration, cyber security, secure access, server maintenance and network resilience.
The Solution
Welgo provides a managed IT and cyber security service designed around the way West Granton operates. Staff are supported through responsive remote helpdesk support, with onsite attendance where installations, device deployment or local troubleshooting are needed.
Welgo manages Microsoft 365 accounts, user permissions, password and access support, secure configuration and ongoing account maintenance. The wider IT estate is supported through monitoring, patching, software maintenance, endpoint protection and infrastructure oversight.
Welgo has also supported West Granton with Cyber Essentials, helping the organisation put recognised cyber controls in place and maintain them over time.
Testimonial Author
The Outcome
West Granton benefits from one trusted technology partner across managed IT, cyber security, Microsoft 365 and infrastructure support.
The organisation has responsive support for its users, proactive management of its IT environment and stronger cyber protection across devices, accounts and systems. Welgo helps keep the organisation connected, protected and moving.